ServiceNow CSDM SME

ServiceNow CSDM SME

B2B via Experis

100% REMOTE

Responsibilities:

·       Assist in operationalizing CSDM 4.0 and aligning the data model with business processes.

·       Process Analysis, Designing & Implementation for in scope ITSM processes

·       Drive the discovery workshops with Liberty stakeholders from ITSM Process standpoint

·       Work with the client to gather and refine user stories and requirements.

·       Provide functional expertise for ITSM modules and guide configurations to meet business needs.

·       Support UAT by coordinating with end-users and ensuring test scenarios are met.

Requirements:

·       Needed experience with implementing ITSM Processes including Incident, Problem and Change Management, Catalogue, CMDB, Portal and Integrations in ServiceNow platform

·       ServiceNow

·       CSDM experience

·       ITOM, ITBM, Service Mapping, Service Catalog, Service Portal, Flow Designer, and Service Portal

We offer:

·       B2B via Experis

·       100% remote work

·       Medicover

·       Multisport

·       E-learning platform

·       Group insurance