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  • NOC Engineer (Tier 2)
    Admin

    NOC Engineer (Tier 2)

    3 631 - 4 034 USDNet/month - B2B
    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    B2B
    Operating mode
    Remote

    Tech stack

      English

      advanced

      Crisis Management

      regular

      NOC Engineering

      regular

      VoIP protocols

      regular

      CCNP Collaboration

      regular

      ITIL

      nice to have

    Job description

    Online interview

    Responsibilities:


    • Provide remote troubleshooting support on a priority basis within the customer network to resolve UC Collaboration related issues
    • Effectively utilize complex lab setups to duplicate and solve problems and validate planned changes to software and hardware design
    • Support and collaborate with other cross-functional teams to resolve major customer issues
    • Strive for continuous learning and collaboration with other team members
    • Develop expertise in specific areas (i.e. technology, product)
    • Work on complex problems where analysis of situations requires in-depth evaluation of factors
    • Solve sophisticated enterprise networks to quickly resolve downtime and outages
    • Handle issues/customers by setting expectations and meeting those expectations to achieve the highest level of customer satisfaction
    • Effectively communicate issues to engineers within the support team, and resolutions/work-arounds to the customer
    • Coordinate field services as needed for onsite support
    • Follow the defined communication procedures for incident updates
    • Adhere to processes to update the tickets with relevant and accurate notes
    • Receive minimal direction, no instruction on routine work, and general instruction on new assignments


    Qualifications/Skillsets:


    • Minimum of 2-5+ years of relevant work experience
    • Good practical knowledge of Cisco’s core collaboration technologies consisting of Cisco Unified Communication Manager (CUCM), Cisco Unified Contact Center Express (UCCX), Cisco Unity Connection (CUC), Cisco Unified Communications Manager IM & Presence, Cisco Jabber
    • Knowledge of Unified Communications hardware including Cisco UCS Servers, ISR Voice Gateways and IP Phones
    • Experience with VOIP protocols (MGCP/H.323/SIP/SCCP) in addition to experience working with PSTN connections (FXS/FXO/T1/PRI/SIP) is required
    • Knowledge of network protocols (DHCP, NTP, CDP, LLDP) and Quality of Service (QoS)
    • Established crisis management skills
    • Strong analytical, problem solving and organizational skills
    • Strong written and verbal communication skills
    • Prior experience in support of remote customer networks required
    • Engineering/Computer Science/IT educational degree courses or equivalent experience
    • CCNP Voice/Collaboration certification is highly desired
    • ITIL certifications is a plus


    Our offer:


    • Candidates must be based in Poland
    • Working hours: 8:00-16:00 (Monday-Friday)
    • MultiSport Plus
    • Medicover
    • Generali life insurance
    • E-learning platform

    Apply for this job

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