NOC Engineer (Tier 2)

Hybrid work model: 2-3 days per week in the Cracow office

100% remote work possible for candidates living more than 80 km from the office (candidates must be based in Poland)

Preferred start date: July / August (candidates with up to 1-month notice period will be considered)

Responsibilities:

• Collaborate with cross-functional teams to resolve various customer issues

• Respond to incidents originating from customers or peer engineers according to established processes

• Develop expertise in specific areas such as technology or product

• Take ownership of customer incidents and provide remote support for analysis and configuration adjustments in network infrastructures

• Utilize lab setups to replicate and resolve issues and validate planned improvements

• Resolve issues promptly to meet customer expectations and ensure satisfaction

• Engage with internal teams such as PS and TAC for RMA and complex issue support

• Follow defined communication procedures for incident updates

• Maintain accurate and relevant ticket notes

• Drive continuous learning, improvement, and teamwork

• Coordinate field services for on-site support when needed

• Work independently on routine tasks and follow general instructions for new assignments

  
  

Requirements:

• Minimum 2–3 years of relevant work experience

• Strong knowledge of UC Collaboration protocols (MGCP, H.323, SIP, SCCP) and PSTN connections (FXS, FXO, T1, PRI, SIP)

• Hands-on experience with Cisco Collaboration technologies: CUCM, UCCX, CUC, IM & Presence, UCS Servers, ISR Voice Gateways, Cisco Jabber, IP Phones, QoS, Expressways, Webex Teams, and video endpoints

• Familiarity with network protocols such as DHCP, NTP, CDP, LLDP

• Ability to identify problems, take ownership, and deliver high-quality solutions with minimal supervision

• Strong communication skills and ability to explain complex technical concepts to non-technical users

• Excellent written, verbal, and interpersonal skills in English

  
  

Nice to Have:

• Relevant certifications in Collaboration technologies etc.

  
  

Work Setup:

• Standard business hours: Monday–Friday, 8:00 AM – 4:00 PM

  
  

What We Offer:

• A dynamic and people-focused work environment

• The opportunity to shape the office culture and employee experience

• Opportunities for growth and development within the company

• B2B via Experis

• MultiSport Plus

• Group insurance

• Medicover Premium

• e-learning platform