NOC Engineer

NOC Engineer

Tasks: 

• Collaborate with teams to resolve customer issues. 
• Respond to escalations and assistance requests. 
• Develop expertise in specific areas. 
• Identify strengths and gaps within the team. 
• Take ownership of complex problems and provide remote support. 
• Supervise incident tickets. 
• Collaborate with internal teams. 
• Follow communication procedures. 
• Provide guidance to less experienced engineers. 
• Create and improve procedures and action plans. 
• Strive for continuous learning and improvement. 
• Participate in rotational shifts. 

Requirements: 

• Minimum 5-7 years of relevant experience. 
• Experience with VOIP protocols, PSTN connections, and Cisco technologies. 
• Ability to identify problems and deliver solutions. 
• Excellent communication and leadership skills. 
• Familiarity with working with carriers. 
• Ability to drive innovation and process improvements. 
• CCIE Voice/Collaboration certification is highly desired. 
• ITIL certification is a plus. 
• English – Advanced 

Offer: 

• 100% remote work 
• MultiSport Plus 
• Group insurance 
• Medicover Premium 
• e-learning platform