Microsoft Teams Management: Configure, manage, and support Microsoft Teams, including Teams Compliance recording. Ensure the platform meets organizational needs and compliance requirements.
SharePoint Online Administration: Oversee the administration and maintenance of SharePoint Online, ensuring optimal performance and security. Implement and manage site collections, permissions, and workflows.
Recording Tools Expertise: Manage and support Luware and Verint recording tools, ensuring seamless integration with Microsoft Teams and compliance with regulatory standards.
First Line Risk Work: Perform administration and documentation tasks related to first line risk work. Validate vulnerability reports, conduct identity access management activities, and evaluate and review SOC2 reports.
Collaboration and Support: Work closely with IT, facilities, and other departments to provide technical support and guidance. Troubleshoot and resolve issues related to Microsoft 365 services.
Documentation and Training: Create and maintain comprehensive documentation for configurations, processes, and procedures. Provide training and support to end-users and team members.
Requirements:
Technical Skills:
Proficient in Microsoft Teams, including Teams Compliance recording.
Strong knowledge of SharePoint Online administration and management.
Experience with Luware and Verint recording tools.
Familiarity with Microsoft 365 security and compliance features.
Soft Skills:
Excellent problem-solving and analytical skills.
Strong verbal and written communication skills.
Ability to work collaboratively in a team environment.
Proactive and self-motivated with a strong attention to detail.
Experience and Education:
Minimum of 3 years of experience in IT, with a focus on Microsoft 365 services.
Previous experience in a highly regulated enterprise-level organization is highly desirable.
Relevant certifications such as Microsoft Certified: Teams Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, or similar.
Degree in computer science, information technology, or a related field, or equivalent work experience.