IT Service Desk Team Lead

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.

For our client we are looking for a Service Desk Manager to take on a key role in leading a IT support team. This person will act not only as a leader and mentor but also as a hands-on contributor – staying close to technology and end-users while supporting the Service Desk Director in day-to-day operations.

Responsibilities:

• Lead and manage a Service Desk team – organizing workload, setting priorities, and driving professional development

• Provide direct operational support – actively participate in handling incidents, service requests, and technical issues

• Support the Service Desk Director by taking over daily operational and managerial responsibilities

• Monitor KPIs and SLAs to ensure high-quality service delivery

• Identify areas for automation, process optimization, and standardization

• Collaborate closely with other IT teams and business stakeholders on complex problem resolution

• Foster a culture of continuous improvement and proactive service within the team

Requirements:

• Proven leadership experience (Team Leader / Manager) within Service Desk/ IT Support

• Strong technical background – knowledge of operating systems (Windows, macOS), office suites, ticketing tools, and networking/ systems/ security concepts

• Hands-on mindset – willingness to roll up your sleeves and work alongside the team

• Excellent prioritization, delegation, and people management skills

• Strong customer focus and commitment to service excellence

• ITIL knowledge and/or international environment experience would be an asset

What we offer:

• Flexibility in choosing the form of employment: permanent contract (UoP) or B2B

• Hybrid work model with office located in the center of Warsaw

• Opportunity to work in a large, international organization with professional growth potential

• Benefits package, including: private medical care, MultiSport card, life insurance, access to training & certification programs, language courses

The offer applies to permanent work.