IT Application Support Specialist (French & Spanish)

Location: Hybrid work model - 2 days per week in Wroclaw’s office

Start Date: ASAP / within 1 month

Overview

We are seeking a communicative and customer-focused Application Support Specialist fluent in French and Spanish. This role is ideal for someone with a proactive attitude and a passion for delivering excellent support experiences in an IT environment.

Responsibilities

• Provide first-line support for applications, ensuring timely and effective resolution of issues

• Communicate with users in French and Spanish to understand and resolve their technical problems

• Collaborate with internal teams to escalate and follow up on complex issues

• Document incidents and resolutions using tools such as ServiceNow

• Contribute to continuous improvement of support processes and user experience

  
  

Requirements

• Strong communication skills and a customer-centric approach

• Fluency in French and Spanish

• Previous experience in IT support or a similar role is advantageous

• Familiarity with troubleshooting and system navigation

• Experience with tools such as ServiceNow (SNOW) is a plus

  
  

What We Offer 

• B2B via Experis

• MultiSport Plus

• Group insurance

• Medicover Premium

• Access to an e-learning platform