IT Application Support Specialist (1st line)

Tasks:

• Provide first-line support for application-related issues via phone, email, and ticketing systems.

• Communicate effectively with Italian- and English-speaking users to resolve technical problems.

• Troubleshoot and navigate systems to identify and resolve user issues.

• Escalate complex problems to second-line support or relevant teams when necessary.

• Document issues and resolutions accurately in the support system (e.g., ServiceNow).

• Collaborate with internal teams to improve support processes and user experience.

• Maintain a high level of customer satisfaction through proactive and empathetic communication.

Requirements:

• Fluency in Italian and English (both written and spoken).

• Strong communication skills and a customer-centric approach.

• Previous experience in IT support or a similar role is a plus.

• Familiarity with troubleshooting techniques and system navigation.

• Experience with ticketing tools such as ServiceNow (SNOW) is advantageous.

• Additional language skills in French or Spanish are a plus.

• Proactive attitude and ability to work independently and in a team.

Offer:

• Hybrid work model: 1-2 days per week from the Client's office in Wrocław

• MultiSport Plus

• Group insurance

• Medicover Premium

• e-learning platform