Online Banking Application Support Specialist

Online Banking Application Support Specialist

We seek a skilled, enthusiastic, and motivated Application Support Specialist with expertise in online banking applications. The ideal candidate will have a strong background in application support, troubleshooting, and a commitment to delivering exceptional customer service.

Key Responsibilities:

• Provide second-line support for online banking application-related issues, ensuring timely resolution.
• Collaborate with other IT teams to troubleshoot and resolve complex technical issues.
• Participate in on-call duties to provide after-hours support as needed.
• Document and escalate issues as necessary, maintaining thorough records in our ticketing system.
• Assist in the deployment, configuration, and maintenance of online banking applications.
• Continuously improve support processes and contribute to knowledge sharing within the team.
• Work early and late hours; service time to be covered by a team between 6 am – 6 pm, Mon-Fri, including Polish public holidays.
• Participate in 24/7 on-call duty and planned weekend work, occurring once a quarter.

Required Qualifications:

• Proficiency in German (both written and spoken) is essential.
• Proven experience in application support for online banking solutions.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Willingness to participate in on-call duties and provide support outside regular working hours (additional compensation provided).

Nice to Have:

• Knowledge of Kusto Query Language (KQL).
• Familiarity with ITIL processes and frameworks.
• Experience in data analysis and performance tuning for banking applications.

What’s in it for you?

• Wellbeing programs & work-life balance - integration and passion-sharing events.
• Private medical and dental care.
• Benefits platform – shopping, cinema, sport, etc.
• Co-funding of sports activities, e.g., Multisport & OK system cards, b-active program.
• Courses and certifications e.g., Google Cloud, AWS, ITIL.
• Conferences and Expert Communities.
• Gift packages for special occasions: Easter, Christmas, Children’s Day.
• Appreciation for seniority: additional days off, Atos Jubilee gifts.
• Remote working or commuting allowance.
• Charity and eco initiatives.

What happens next?

• Quick conversation with HR.
• Interview with a manager/IT expert/project representative.
• Feedback (1-5 business days after the interview).
• Work like you want - remotely, in hybrid mode, or at our office.

Please, attach your CV in English.