After Hours Incident Management

Looking to work with Cisco Systems and support premium customers worldwide?

For our partner developing a long-term collaboration with Cisco, we are looking for Independent

Contractors to join the After Hours Incident Management team.

Location: Kraków, Poland

Your role:

• Provide operational support for Cisco’s premium customers during IT incidents

• Communicate with customers and multiple internal Cisco`s Teams

• Coordinate actions and ensure the fastest possible incident resolution

• Document all activities in dedicated operational systems

We’re looking for someone who:

• Has excellent English skills (spoken and written)

• Communicates confidently in a business environment

• Performs well under time pressure

• Has experience in Incident Management / IT Operations

• Has ITIL knowledge (Incident Management focus preferred)

• Holds an ITIL Foundation certification (it will be considered as additional asset)

Availability requirements:

• Shift-based work, including day and night shifts

• Availability on weekends and public holidays

• High availability is essential due to after-hours support

What we offer:

• B2B contract with attractive conditions (contractor need to have own company to cooperate with us),

• Benefits: Private healthcare, trainings, Multisport

• Flexible schedule

• Remote work (after training period)