Junior IT Administrator

We are a technology company that started its journey in 2008. Our main headquarters is located in the picturesque city of Poznań, nestled by the beautiful Malta lake. For more than 17 years, we have been assisting companies in developing and implementing innovative fintech solutions. Leveraging our expertise in areas such as blockchain, online payments, and more, our clients can invent and develop cutting-edge solutions and services that keep them at the forefront of innovation.

JUNIOR IT ADMINISTRATORUZ/B2B: PLN 33-40 / hour

LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office)

*We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication.

Your Mission: To take independent ownership of daily IT operations, hardware logistics, and end-user support. By autonomously resolving requests and maintaining the IT infrastructure, you ensure seamless business continuity.

Scope of responsibilities:

End-to-End Support:

• Taking ownership of IT issues and acting as the decisive first point of contact for the business.

• Troubleshooting hardware, software, and network problems independently.

Proactive Problem Solving & Automation:

• Utilizing AI and automation tools (e.g., Gemini, Claude, N8N, Windmill) to optimize your daily workflow, automate routine tasks, and write efficient support scripts.

Security & Access Management:

• Strictly enforcing company security policies (ISO 27001 context).

• Managing user accounts, enforcing MFA, and training users to utilize password managers (zero-tolerance for storing passwords on sticky notes or Excel files).

Onboarding, Offboarding & MDM:

• Preparing macOS/Windows workstations, managing access rights, handling equipment logistics, and executing secure data wiping procedures.

IT Asset & Documentation Ownership:

• Maintaining 100% accurate IT inventory and independently writing/updating technical procedures and clear ""How-to"" guides for end-users.

Smart Escalation:

• Resolving all standard issues independently and escalating only critical/Security incidents to the IT & Security Lead.

Here’s a set of skills we require:

• Excellent Communication Skills (Mandatory): High interpersonal confidence. You must be comfortable talking directly to users, asking the right questions, and assertively guiding them through solutions without hesitation.

• Solid IT Foundation: Proven ability to independently administer and troubleshoot macOS and Windows environments.

• Cybersecurity Awareness: Practical understanding of basic security hygiene (password managers, 2FA/MFA, phishing awareness, principle of least privilege).

• Hardware & Network Knowledge: Confident hardware diagnostics and understanding of basic network concepts (LAN, Wi-Fi, VPN).

Nice to have:

• Maker Mindset: An active interest in programming (Python, Bash, PowerShell), DevOps concepts, microcontrollers (Arduino, Raspberry Pi), or electronics.

• SaaS Administration: Experience with Google Workspace administration and Jira/task management tools.

• Apple Ecosystem: Prior experience in managing and supporting Apple devices in a corporate environment.

Career Advancement at Your Fingertips: Explore Opportunities with Us

By joining us you will get:

• Flexible working hours and the possibility to work remotely

• Private medical healthcare offered by Luxmed

• Benefit System - MultiSport Card

• An inspiring, modern workplace with a great atmosphere based on the nordic working culture

Our main office in Poznan (Poland):

• In-house gym

• Underground parking for bicycles, and scooters, including electric chargers

• Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals

• Espeo Day: regular lunch or breakfast & office integration

• We are animal friendly

Navigating the Hiring Process: What does the recruitment process for that position look like?

1. Task

2. HR Screening with Talent Acquisition Specialist (15 min)

3. Technical Interview with Office IT Administrator (60 min)

4. Interview with Hiring Manager (15 min)

5. Job Offer