IT Support Intern

Key Duties and Requirements: A Roadmap to Your Professional Success 🚀

Your Mission: To be the first line of defense for our employees’ technical issues and ensure the physical flow of IT assets runs smoothly. You will work closely with and report to the IT Security Lead, who will mentor you and provide procedures to follow.

Scope of responsibilities:

L1 User Support

• Acting as the first point of contact for employees regarding IT issues

• Troubleshooting basic hardware and software problems

• Provide support to the administrative department

• Escalating complex issues to the IT & Security Lead based on defined criteria

• Collaborate with other teams to ensure seamless IT operations

Onboarding & Offboarding Execution:

• Preparing workstations and phones for new hires

• Creating and maintaining user accounts based on procedures

• Handling equipment returns and data wiping for departing employees

Asset Management & Logistics:

• Physical handling of IT hardware

• Keeping the inventory 100% up-to-date

• Performing physical inventory checks in the office

Documentation & Maintenance

• Writing simple “How-to” guides for users

• Performing routine maintenance tasks

Here’s a set of skills we require:

• Knowledge of MacOS/Windows

• IT hardware knowledge

• Troubleshoot problems with systems and programs

• Communicative proficiency in English

• Very good command of the Polish language

Nice to have:

• Knowledge of cybersecurity concepts

• Basic understanding of computer networks

• Familiarity with Jira and other task management tools to efficiently organize and track project tasks

• Ability to navigate and leverage the features of Google Workspace for collaborative work, communication and document management

• Prior experience working with Apple devices and hardware

Career Advancement at Your Fingertips: Explore Opportunities with Us 🔥

By joining us you will get:

• Flexible working hours and the possibility to work remotely

• Private medical healthcare offered by Luxmed

• Benefit System - MultiSport Card

• An inspiring, modern workplace with a great atmosphere based on the nordic working culture

• Recommendation program - bonus equal to 50% salary of the newly hired employee

Our main office in Poznan (Poland):

• In-house gym

• Underground parking for bicycles, and scooters, including electric chargers

• Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals

• Espeo Day: regular lunch or breakfast & office integration

• We are animal friendly

Navigating the Hiring Process: What does the recruitment process for that position look like? 🍀

1. HR Screening with Talent Acquisition Specialist (15 min)

2. Technical Interview with Office IT Administrator (60 min)

3. Interview with Hiring Manager (15 min)

4. Job Offer