IT Workplace Support Specialist (m/w/d)

Introduction & Summary:

We are seeking an IT Workplace Support Specialist who will provide vital hands-on support for end-user workplace technologies. The ideal candidate will possess a solid background in hardware and software support, together with strong troubleshooting skills. Proficiency in German and English is essential to facilitate effective communication within the team.

Main Responsibilities:

• Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals.
• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
• Manage local stock and coordinate storage activities for accurate asset tracking.
• Act as onsite support for the technical room, including basic server and networking assistance.
• Coordinate with global teams for seamless integration and issue escalation.
• Troubleshoot and resolve first-level hardware or connectivity issues.
• Coordinate with Lenovo for hardware issue resolution.
• Assist with password management for BitLocker, BIOS, and related issues.
• Handle incident management and troubleshooting for software and network issues.
• Support AGN services during outages, upgrades, and refreshes.
• Aid in IT onboarding processes by activating licenses and IT services.

Key Requirements:

• Experience with end-user support for hardware and software technologies.
• Basic understanding of server and networking support.
• Strong troubleshooting skills for hardware and connectivity issues.
• Ability to manage hardware stock and asset tracking effectively.
• Fluency in German and English.

Nice to Have:

• Familiarity with software packaging processes.
• Experience with SD-WAN and connectivity services.
• Knowledge of password management systems like BitLocker.

Other Details:

This position is available for immediate start and will be based onsite in Munich. Candidates must be prepared for a dynamic work environment.