Solution Architect – Site Reliability (SRE) & Observability

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

As a Solution Architect, you will be responsible for defining the strategic direction of the Site Reliability Engineering (SRE) service including observability and monitoring. This role focuses on architectural decisions, designing integrations, ensuring best practices, and advising SRE engineers and consulting customer teams on how to automate their service operations and leverage observability tools (e.g. Datadog) effectively.

How you will get the job done

• defining the strategic vision for site reliability engineering, observability and platform engineering and planning tactical steps for implementation

• leading the design and governance of automated service operations, observability tooling, ensuring scalability, security, and cost efficiency

• scouting and analysing new observability features – matching them to business needs and notifying the engineers about potential improvements

• designing collaboration, automation and integration models

• defining standards/best practices for automated service operations, observability framework including alerting, SLOs, and distributed tracing across digital products

• configuring, integrating, administering, and maintaining observability for all relevant digital products, using Infrastructure as Code (IaC)

• ensuring comprehensive monitoring coverage across digital products

• supporting, advising, and coaching SRE engineers on the best ways to automate service operations, and the use observability tools

• supporting SRE engineers in troubleshooting and optimizing monitoring configurations

• guiding and mentoring engineers in implementing provisioning and configuration of observability tools using Infrastructure as Code

• engaging with the observability tool vendors to discuss complex technical issues and feature enhancements

• answering technical questions from product teams

• negotiating technical aspects of observability tools during procurement discussions to ensure optimal setup

Skills and experience you will need

• fluency in English

• strong Site Reliability Engineering (SRE), Platform Engineering and Observability Architecture experience

• expertise in observability tools (architecture, governance, integrations, APM, security best practices) and automating service operations

• strong Infrastructure as Code (IaC) knowledge and experience (e.g. Terraform)

• experience designing log management, APM, infrastructure monitoring, and synthetic testing solutions

• knowledge of distributed tracing, metrics, and telemetry collection

• familiarity with cloud environments (Azure, Kubernetes, Databricks)

• strong strategic thinking and vision-setting for observability and reliability

• excellent stakeholder communication and coaching abilities

• experience negotiating with vendors and external service providers

• ability to lead and mentor engineers, ensuring effective implementation of observability tooling

Nice to have

• German language proficiency

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!