Service Manager (Virtual Workplace Management)

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs

How you will get the job done

• steering and controlling the activities of providers for the Virtual Workplace

• analyzing business/project requirements and translating them into technology together with the providers

• supporting projects by analyzing requirements and performing tasks for the projects

• analyzing service quality and performance, as well as discussing optimization with the involved providers

• handing over changed procedures to involved providers (knowledge transfer)

• taking ownership and regularly reviewing documentation and procedures

• taking part in internal/external audits and certifications

• participating in incident/crisis management when necessary

• coordinating level 2 and 3 incidents together with providers and the customer (incident/problem)

• coordinating the RCA process to be sure that suppliers provide all required analysis of the problem tickets on time

• providing information on current developments and market overview for the services and technologies used for the Virtual Workplace Development

• presenting change requests submitted by Virtual Workplace Team to ensure their preparation, documentation, and timely processing

Skills and experience you will need

• fluency in English

• expert know-how of driving services in an enterprise environment, ideally in an assurance or banking environment

• excellent experience in managing providers

• know-how of Citrix and Omnissa technologies

• ability to share the knowledge with the team

• basic understanding of project controlling

• good analytical skills

Nice to have

• ·       German language proficiency

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!