Senior IT System Analyst | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

How you will get the job done

• working closely with multiple stakeholders to gather, analyze, and define current business processes as well as requirements

• translating business requirements into detailed functional specifications

• creating detailed outcomes of the business analysis process, outlining problems and opportunities for business stakeholders

• supporting the Project Manager in delivering the project plan on time and on budget, following project methodologies

• ensuring requirements issues are tracked, reported, and resolved promptly

• effectively communicating plan, status, risks, and issues to the stakeholders in a precise and timely manner

• supporting users’ participation in deployments and implementation activities

• providing traceability of requirements and subsequent change requests, tracking the delivery of those requirements by the project team

• assisting with business testing preparation and execution on project deliverables, ensuring the solution meets business expectations based upon the approved project scope

• creating an appropriate level of product documentation (required for maintenance and support)

• eliciting and validating requirements for the product, translating them into relevant product backlog items and tasks

• monitoring completeness of business requirements, taking responsibility for the requirements’ quality

• working on estimations together with the whole Development Team

• constantly seeking improvements and excellence

• identifying dependencies and blockers impacting the planned scope

• being a partner in discussions with the Development Team and Architects

• supporting the Product Owner, Delivery Team, and Program Manager with a detailed understanding of the product features during Agile increment planning sessions

• being responsible for product validation (supporting stakeholders during the testing phase)

Skills and experience you will need

• fluent English

• at least 5 years of experience in the software development domain as a Business Analyst or System Analyst, or a similar role

• understanding of software development lifecycle, proven experience in end-to-end software project delivery

• being able to discuss and propose solutions to technical aspects of software delivery

• experience in preparing estimations together with the Development Team

• knowledge or working experience of Scrum methodology

• experience in exploring and managing requirements in large corporate projects

• demonstrating analytical thinking and a problem-solving approach that can deal with ambiguity

• being proactive and feeling comfortable when dealing with senior decision makers

• team player who values positive culture and can collaborate in a positive and professional manner with team members and stakeholders

• strong communication/interpersonal skills combined with stakeholder management skills

• practical experience with team collaboration tools (JIRA, Confluence)

Nice to have

• knowledge of the German language

• ITIL certification or willingness to pursue one

• experience in IAM Systems and related technologies ( e.g. SailPoint, OneIdentity, ActiveDirectory, EntraID)

• practical experience with team collaboration tools (Azure DevOps)

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!