IT System Analyst (Industrial Insurance) | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

An IT System Analyst manages and ensures the identification, analysis and preparation of explicit and implicit stakeholder requirements and supports defining its application functionality during implementation and maintenance.

As a member of a team IT System Analyst also interacts with all the stakeholders and subject matter experts in order to understand their problems and challenges, which influence the analyzed requirements. An IT System Analyst gathers, documents, and analyzes respective needs and requirements regarding IT systems. acts on behalf of the stakeholders, proposing functional solutions, both to the stakeholders and the delivery team.

How you will get the job done

• gathering business requirements, creating business requirements descriptions and models, facilitating meetings with the business and working with documentation

• managing the requirements, prioritizing, discovering and managing unclarities, outlining problems, assessing break-events, presenting opportunities and solutions for business in terms of functionality, cost, delivery time

• managing the analytical/requirements debt – consciously deciding what to update, what to leave as outdated and cancelled

• expressing the requirements of the product functionality down to the user story or use case level, expressing acceptance criteria or crucial elements of test cases for qas – in cooperation with the delivery team

• cooperating with the solution and technical architect, product owner and product or program manager with a detailed understanding of the product features

• assessing completion of functionalities implementing business requirements

• supporting product validation (testing on behalf of/with the stakeholders)

• supporting incident monitoring for running systems – investigating and assessing incidents, supporting and coordinating their resolution, including activities of 2nd line support with the team

  
  

Skills and experience you will need

• very good command in English (B2)

• higher education in computer science, econometrics, physics, math, etc.

• 2+ years’ experience working with business requirements in the context of software delivery or IT analysis for the fintech industry (or similar) in the role of IT analyst or similar

• knowledge of – or readiness to learn – insurance business domain

• systems thinking – understanding distant and indirect-related consequences of requirements

• experience in collaboration in a complex stakeholder landscape and with many relationships

• strong communication/interpersonal skills and presentation skills

• proven analytical background and diligence in documentation

• understanding the software creation process

• understanding business processes and business rules in form of logical rules

• modelling experience in any established notations

• MS office skills, knowledge of some ticketing system (eg. BMC, Jira, Trello)

• perseverance and patience

• proactive attitude with delivery-oriented mindset

  
  

Nice to have

• knowledge of BPMN, UML

• UX/UI design knowledge and web gui components

• IT solutions architectural knowledge

• understanding terms related to IT interfaces

• understanding cloud based applications philosophy

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!