Head of Engineering & Delivery | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

We are seeking an experienced leader to take full ownership of a cross-functional engineering and delivery organization within a digital product cluster. This role combines deep technical leadership with strong people management, ensuring the reliable development, operation, and continuous improvement of applications and platforms while driving high-performing teams.

You will be responsible for the end-to-end delivery lifecycle, from planning and development through deployment and operations, while maintaining alignment with architectural standards, security requirements, and business objectives.

As a key leader, you will balance technical excellence, delivery performance, and team development, operating in a dynamic environment with high expectations and strong stakeholder engagement.

What defines success in this role is high-performing, engaged teams with strong ownership mindset, stable, scalable, and well-governed technical platforms as well as strong alignment between technology execution and business outcomes.

How you will get the job done

• owning the full application lifecycle (design, development, testing, deployment, and operations) across the cluster

• ensuring stability, scalability, and maintainability of applications and platforms

• driving adoption of modern development practices, tools, and architectural standards (e.g., CI/CD, automation, quality engineering)

• overseeing incident, change, and problem management, ensuring rapid resolution and continuous improvement

• maintaining strong understanding of system landscapes, dependencies, and integrations across complex IT environments

• ensuring compliance with IT security, data protection, and architectural frameworks

• identifying and implementing innovative technology solutions to optimize delivery efficiency and system performance

• supporting project delivery by ensuring resource availability, technical readiness, and smooth transitions into operations

• leading, coaching, and developing cross-functional, potentially distributed engineering teams

• fostering a high-performance, ownership-driven, and collaborative culture

• ensuring strong team accountability, engagement, and motivation

• acting as a trusted partner for business stakeholders and senior leadership

• collaborating with internal and external teams to ensure efficient and high-quality delivery

• managing external service providers and vendors to meet performance and quality expectations

• communicating proactively on risks, progress, and strategic initiatives

Skills and experience you will need

• fluency in English

• strong experience in software engineering leadership roles, combining technical and delivery accountability

• deep understanding of software development lifecycle, modern engineering practices, and platform-based architectures

• proven track record in leading and scaling engineering or delivery teams

• solid experience with complex IT landscapes and system integrations

• strong knowledge of incident, change, and release management processes

• experience in digital products, online platforms, or customer-facing systems

• ability to manage complex delivery environments with competing priorities

• strong analytical and problem-solving skills, with a focus on continuous improvement

• experience in vendor and stakeholder management in international environments

• excellent communication and leadership skills, with a hands-on and proactive approach

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!