Product Support Engineer (Technical and Customer Support)

Emerson is a global leader in automation technology and software. We help customers in critical industries, like energy, chemical, power and renewables, life sciences and factory automation, operate more sustainably while improving productivity, energy security and reliability. 

Join our global development team and build the future of industrial vibration analysis! Design and implement key infrastructure for our software used in critical facilities worldwide. Utilize cutting-edge tech & collaborate with international experts. Shape the product across its lifecycle - design, development, testing, & beyond. Pursue exciting career paths in tech, architecture, or management.

In This Role, Your Responsibilities Will Be:

• Assisting the technical team (technical support) to work effectively on an innovative product that was designed for vibration analysis and monitoring of rotating machinery (e.g. fans, turbines, pumps, etc.) installed in critical infrastructure all over the world and supporting our customers (customer support) in ongoing projects.
• Supporting the Product Engineering (PE) team during ongoing product deployments.
• Cooperating with the PE team in customer projects’ design.
• Supporting PE and Global Support Center teams in resolving customers' issues. 
• Retaining up-to-date knowledge about products’ technical details in collaboration with Development and Test teams.
• Ensuring continuous improvement of the quality of technical documentation in collaboration with the Technical Writer.
• Creating and maintaining proof-of-concept systems.
• Reporting on errors found and preparing reports on work performed.
• Supporting other team members in achieving their goals and continuous development.

Who You Are:

You anticipate customer needs and provide services that are beyond customer expectations. You gain the confidence and trust of others easily. You understand that different situations may call for different approaches. You quickly and decisively take actions in fact-changing, unpredictable situations. You provide timely and helpful information to individuals across the organization.

For This Role, You Will Need:

• Technology Stack: Windows Server administration (Active Directory/IIS/Services), IP network principals (routing/firewall/reverse proxy/TLS/DHCP/DNS), Database administration and data manipulation (MS SQL, MongoDB), MS Office applications
• Bachelor’s degree in the engineering field.
• 3+ years of experience in product engineering or product support.
• Customer service or support experience gained in an engineering company.
• Language fluency: English language C1 and Polish language B2.
• Motivated to support products and tools that make the world healthier, safer, smarter, and more sustainable.
• Experience working in an Agile Scrum Team.
• Willingness to work nonstandard hours (supporting teams in the USA).

Preferred Qualifications that Set You Apart: 

• Strong communication, interpersonal, and influencing skills in support of organizational change;
• Flexible teammate with ability to work in cross-functional teams and across varying groups and interpersonal levels.

Our Offer to You

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement. 

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!