Technical Business Analyst (Dynamics 365)

Industry: banking

Hybrid working model: based in Kraków or Warsaw - 3 days per month in the office; other locations - 3 days per quarter in the office

Main Responsibilities:

• Act as a liaison between business stakeholders and technical teams for Microsoft Dynamics 365 initiatives.

• Gather, analyze, and document business and technical requirements related to Dynamics 365 solutions.

• Translate business needs into clear functional and technical specifications, user stories, and acceptance criteria.

• Support solution design across Dynamics 365 modules (e.g. Customer Service, Sales).

• Collaborate with developers, Product Owners, and delivery teams throughout the full delivery lifecycle.

• Participate in Agile ceremonies and support backlog refinement and sprint planning.

• Validate delivered solutions against requirements and support testing activities.

• Ensure alignment with enterprise standards, governance, and best practices.

Key Requirements:

• Proven experience as a Business Analyst working with Microsoft Dynamics 365.

• Strong understanding of Dynamics 365 functionality and configuration capabilities.

• Ability to work effectively with both technical and non-technical stakeholders.

• Experience working in Agile delivery environments.

• Strong analytical, documentation, and problem-solving skills.

• Excellent communication and stakeholder management skills.

• Technical background or hands-on experience with Dynamics 365 integrations or customization.

• Experience in banking or financial services environments.

Nice to Have:

• Familiarity with Azure DevOps or similar delivery tools.