Solution Architect – Dynamics 365 Customer Service (SA)

Hello, we are looking for Solution Architect – Dynamics 365 Customer Service (SA)! :)

What we offer:

1) Long Term International Project

2) B2B Contract

3) Remote from Poland ( with visit office in Poznan) or Hybrid from Poznan

The Solution Architect is responsible for ensuring that the solutions designed are scalable, adhere to standard-first practices.

Main Responsibilities:

• Own the end-to-end solution design for all CE 2026 capability areas.

• Define data structures, routing logic, automation strategy, and integration approach.

• Ensure compliance with architecture and D365 best practices.

• Lead technical feasibility assessments and recommend standard-first approaches.

• Oversee configuration, development, and technical quality assurance.

• Provide architecture governance and support regional onboarding (Nordics, UK, TBD more OPCOs).

• Create technical tasks for the delivery team.

Key Requirements:

• Minimum 7+ years of D365 Customer Service experience.

• Proven design of multi-region enterprise CRM solutions.

• Expert in standard-first architectures.