Microsoft Dynamics 365 Business Analyst

Assignment type: B2B

Project length: 12 months + extensions

Project language: English

Business Travel - occasionally

🧘‍♂️Work culture: Scandinavian

Summary: This role is aimed at defining business requirements and ensuring that the Technical Services (TS) processes align effectively with the Microsoft Dynamics 365 platform.

Details: Experience Level: Minimum 5+ years.

Industry Focus: CRM/Customer Service domains.

Main Responsibilities:

• Lead discovery sessions with Technical Service and Customer Excellence teams.

• Document end-to-end business processes, acceptance criteria, and user stories.

• Shape MVP scope and ensure alignment with strategic goals.

• Analyse cross-market differences and drive process harmonisation.

• Support UAT planning, scenario creation, and execution.

• Act as the bridge between business needs and technical design.

• Demonstrate a strong understanding of customer service processes.

• Manage senior-level stakeholder relationships.

• Possess deep knowledge of Microsoft Dynamics 365 at a senior level.

Key Requirements:

• 5+ years of experience in CRM/Customer Service domains.

• Expertise in facilitating workshops.

• Proven experience working in global organisations.

• Deep understanding of Microsoft Dynamics 365.

Nice to Have:

• Experience in process harmonisation across markets.

• Familiarity with User Acceptance Testing (UAT).

• Previous roles involving stakeholder management.