ServiceNow Operational Product Owner

PROJECT INFORMATION:

• Industry: Technology

• Location: This position is located in Warsaw city center with flexibility in working hours (starting from 8am to 9am and finishing from 4pm to 5pm), along with home workplace arrangement possibilities.

• Assignment type: B2B 

• Rate: ~150 pln/h

SUMMARY:

The ServiceNow Operational Product Owner plays a vital role in ensuring the stability and availability of the ServiceNow platform while aligning its functionalities with stakeholder needs in a forward-thinking Danish software company.

RESPONSIBILITIES:

• Maintain and prioritize the product backlog.

• Ensure clarity and order in tasks, aligning backlog items with the product vision.

• Write detailed user stories and acceptance criteria.

• Collaborate with the Product Manager and stakeholders.

• Serve as the primary liaison between the development team and Product Manager.

• Participate in planning and retrospective meetings.

• Plan and coordinate product releases.

• Provide ongoing product support post-release.

• Gather user feedback to refine product features.

• Manage potential risks or blockers in operational activities.

• Maintain updated documentation and ensure transparent communication.

REQUIREMENTS:

• Minimum three years' experience in ServiceNow as a product owner, business analyst, technical consultant, or solution architect.

• Strong experience in collaboration with development teams.

• Fluent English (written and spoken).

• Effective communication and interpersonal skills.

NICE TO HAVE:

• Knowledge of ServiceNow platform capabilities and architecture.

• Experience in gathering requirements and refining tasks.

• General knowledge of ServiceNow integration capabilities and third-party tools (LDAP, SSO).