ServiceNow HRSD Consultant

Introduction & Summary:
The ServiceNow HRSD Consultant will focus on the development and configuration of Human Resources service delivery solutions within ServiceNow. Key skills include extensive experience (minimum 8 years) in designing HR Case Management and HR Services, alongside the ability to optimize user experience and ensure data segregation.

Main Responsibilities:
This role involves the setup and customization of various HR service delivery components. Core duties include:

• Designing and configuring HR Case Management and HR Services.

• Developing custom HR Case templates and Record Producers.

• Creating and customizing the Employee Center / Service Portal for HR users.

• Configuring HR Service Catalog items and Knowledge Articles.

• Developing HR widgets and portal pages.

• Ensuring optimal user experience and role-based visibility.

• Providing support for incidents on the ServiceNow platform and driving timely resolutions.

Key Requirements:
Must have the following qualifications and skills:

• 8+ years of experience with ServiceNow HRSD.

• Proven expertise in HR Case Management and HR Services.

• Strong capability in configuring HR Service Catalog items.

• Experience in developing Employee Center / Service Portal functionalities.

• Proficiency in ensuring UX optimization and data segregation.

• Fluent in English.

Nice to Have:
Preferred additional skills include:

• Experience with HR widgets and portal page customizations.

• Knowledge of best practices in HR service delivery.

• Familiarity with other ServiceNow modules.

Other Details:
This position is remote, with working hours aligned to Standard CET Time.