RPA Support Analyst -RFP-241381

Summary

This role primarily focuses on providing Level 1 and Level 2 support for UiPath automations in production, ensuring operational continuity and effective incident resolution within the RPA environment.

Main Responsibilities

• Provide Level 1 / Level 2 support for UiPath automations in production.

• Monitor automation executions via UiPath Orchestrator and Power Automate console.

• Identify, analyze, and resolve failed automations.

• Perform basic debugging and code fixes in UiPath workflows under guidance.

• Analyze logs, screenshots, and Orchestrator alerts to determine root causes of failures.

• Support new RPA developments during deployment and hypercare phases.

• Execute and support User Acceptance Testing (UAT).

• Maintain operational documentation, runbooks, and incident reports.

• Communicate effectively with business users regarding incidents and resolutions.

• Escalate complex issues to RPA developers or platform teams as necessary.

• Work in shifts if required for operational coverage.

Key Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• 2 years of experience in RPA support or automation operations.

• Hands-on experience with UiPath platform.

• Experience with Microsoft Power Platform, including Power Automate.

• Basic understanding of Exception handling and Logging.

• Exposure to UAT and non-regression testing practices.

Nice to Have

• Experience interacting with business applications (ERP, web apps).

• Familiarity with ITIL concepts (incident, problem, change management).

• Strong analytical and problem-solving skills.

Other Details

This position requires strong communication skills for effective stakeholder interaction and may involve shift work to ensure operational continuity.