M365 Admin

Summary

The role primarily focuses on administering and maintaining the Microsoft 365 environment to ensure optimal performance and compliance while supporting advanced AI-driven features.

Main Responsibilities

Core Duties:

• Own and manage the Microsoft 365 Message Centre and Microsoft 365 Roadmap, ensuring visibility of upcoming and in-flight platform changes.

• Monitor Microsoft 365 Message Centre communications and roadmap updates to identify changes that may impact the organisation’s environment, services, or users.

• Assess the relevance and potential operational, security, and user-experience impacts of Microsoft 365 platform changes across core services such as Exchange Online, SharePoint Online, OneDrive, Teams, and related capabilities.

• Translate Microsoft change notifications and technical communications into clear, concise, and actionable summaries for IT and business stakeholders.

• Provide recommendations on required actions, mitigations, configuration updates, or communications required to support upcoming Microsoft 365 changes.

• Maintain structured tracking of Message Centre items, including status, impact assessment, required actions, and completion of follow-up activities.

• Collaborate with infrastructure, security, and service teams to coordinate preparation for upcoming changes and ensure appropriate governance and oversight.

• Ensure disciplined lifecycle management of Message Centre updates, including review, impact analysis, communication, and closure.

• Leverage strong knowledge of the Microsoft 365 platform to support proactive planning, risk identification, and effective adoption of new features and services.

Key Requirements

• Proven experience managing Microsoft 365 environments.

• Strong knowledge of Microsoft 365 services, particularly Exchange Online, SharePoint Online, OneDrive, and Teams.

• Experience with change management processes and IT governance.

• Excellent communication skills for translating technical information for non-technical stakeholders.

Nice to Have

• Familiarity with advanced AI features within Microsoft 365.

• Understanding of security and compliance principles in cloud environments.

• Experience with IT infrastructure and services collaboration.