Knowledge Manager

Role: Knowledge Manager

Industry: Banking

Location: Warsaw: 1-2x/week in the office

Remuneration: up to 155 zl/h net+vat

Type of contract: B2B

Duration: long-term cooperation

Responsibilities:

• Verify quality of technical and operational documentation
• Coordinate and/or create operational documentation (in case of lack or in order to improve quality)
• Translate technical documentation to user friendly knowledge articles that are appropriate for the intended audience
• Helping capture new knowledge with the usage of IT Knowledge Management System
• Ensure Knowledge articles are simple, easy to access and use and can be easily maintained in-line with organizational needs
• Drives consistency in documented KB articles/solutions
• Maintains relevant content for new team members and continued training
• Encourage the staff and workers to share knowledge effectively and efficiently
• Act as a single point of contact for Knowledge Management related question
• Monitor progress and learning processes by keeping track of engagement, project outcomes and other metrics
• Follow the ITIL best practices

Requirements:

• Exposure to and strong understanding of ITIL
• Proficiency in English
• Previous experience in a Knowledge Management role
• Strong analytical thinking skills with the ability to translate complex technical data into easy-to-read language
• Experienced at managing multiple stakeholders at all levels of the organization
• Previous experience with ITSM tools with focus on Knowledge Management module