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  • Knowledge Manager

    Knowledge Manager

    Warszawa
    Type of work
    Full-time
    Experience
    C-level
    Employment Type
    B2B
    Operating mode
    Hybrid

    Tech stack

      ITIL

      advanced

      Analytical Thinking

      advanced

      ITSM

      regular

    Job description

    Online interview

    Role: Knowledge Manager

    Industry: Banking

    Location: Warsaw: 1-2x/week in the office

    Remuneration: up to 155 zl/h net+vat

    Type of contract: B2B

    Duration: long-term cooperation


    Responsibilities:

    • Verify quality of technical and operational documentation
    • Coordinate and/or create operational documentation (in case of lack or in order to improve quality)
    • Translate technical documentation to user friendly knowledge articles that are appropriate for the intended audience
    • Helping capture new knowledge with the usage of IT Knowledge Management System
    • Ensure Knowledge articles are simple, easy to access and use and can be easily maintained in-line with organizational needs
    • Drives consistency in documented KB articles/solutions
    • Maintains relevant content for new team members and continued training
    • Encourage the staff and workers to share knowledge effectively and efficiently
    • Act as a single point of contact for Knowledge Management related question
    • Monitor progress and learning processes by keeping track of engagement, project outcomes and other metrics
    • Follow the ITIL best practices


    Requirements:

    • Exposure to and strong understanding of ITIL
    • Proficiency in English
    • Previous experience in a Knowledge Management role
    • Strong analytical thinking skills with the ability to translate complex technical data into easy-to-read language
    • Experienced at managing multiple stakeholders at all levels of the organization
    • Previous experience with ITSM tools with focus on Knowledge Management module

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