Join Our IT Talent Pool – IT Service & Operations Management Specialists

Are you an IT Service & Operations Management Specialist with strong experience in IT service delivery, operations, and support, residing in Romania, with at least 5 years of professional experience working with clients? If you haven’t been in contact with us before, a partnership with emagine might interest you.

emagine is a high-end consultancy firm headquartered in Copenhagen, delivering tailored services and expertise through a network of expert consultants worldwide.

As a freelance IT Service & Operations Management Specialist, you can engage in assignments as an expert advisor, as part of an emagine team, or as a trusted consultant within one of our client organizations.

In Romania, we have a growing office in Bucharest, and across Europe, we have more than 5,000 consultants working on exciting projects.

Benefits of joining our consultant database:

• Access to a wide range of projects with international companies, allowing you to apply your skills and expertise to meaningful assignments.

• Assignments that match your skills and expertise, ensuring you work on projects aligned with your strengths.

• Opportunities to expand your project portfolio and advance your career.

Main Responsibilities:

• Lead and optimize IT Service Management processes to align with best practices.

• Implement effective Incident & Problem Management strategies.

• Manage Change & Release Management processes to ensure minimal impact on business operations.

• Oversee IT Operations & Infrastructure Monitoring using appropriate tools.

• Manage the Service Desk & Support ensuring high-level customer service.

• Coordinate Cloud & Hybrid IT Operations across various platforms.

• Automate IT operations using scripting and automation tools.

• Guarantee Capacity & Performance Management for optimal operations.

• Develop and implement Business Continuity & Disaster Recovery plans.

• Ensure compliance with relevant Compliance & Security Standards.

• Align IT Governance & Strategy with organizational goals.

Key Requirements:

• Strong knowledge of IT Service Management Frameworks: ITIL (v3/v4), COBIT, MOF.

• Expertise in Incident & Problem Management.

• Proven experience in Change & Release Management.

• Proficiency in IT Operations & Infrastructure Monitoring tools.

• Experience with Service Desk & Support Management tools.

• Expertise in managing Cloud & Hybrid IT Operations.

• Knowledge of Automation & Scripting tools.

• Strong skills in Capacity & Performance Management.

• Experience in Business Continuity & Disaster Recovery planning.

• Familiarity with Compliance & Security Standards.

• Certifications: ITIL 4 Foundation, ITIL Managing Professional, COBIT, ISO 20000, PMP are preferred.

Nice to Have:

• Experience with Agile methodologies.

• Knowledge of relevant industry regulations.

• Effective stakeholder management skills.

• Familiarity with IT asset management processes.

Other Details:

This is a remote opportunity based in Romania, perfect for independent consultants looking to expand their horizons in IT service and operations management.

Would you like to learn more? Sign up today and explore new career opportunities with emagine!