ITIL Expert (h/f)

Summary: Support the organization in defining, adapting, and implementing its ITIL strategy, integrating Agile principles to optimize IT service management and ensure alignment with business objectives.

Main Responsibilities:Core duties include the development and implementation of the ITIL strategy for the organization.

• Develop and recommend an ITIL strategy tailored to the company’s needs.

• Define and drive the ITIL roadmap for IT service transformation.

• Analyze existing processes and propose adaptations to integrate Agile practices.

• Facilitate the convergence of ITIL and Agile methods for more flexible and responsive service management.

• Oversee the design, implementation, and optimization of ITIL processes.

• Guide teams in adopting new ITSM processes and tools, support also the transition and support to GCC team.

• Lead change management and upskilling initiatives for staff.

• Define performance indicators (KPIs) and monitor the achievement of objectives.

• Identify improvement areas and drive associated action plans.

• Stay up to date on ITIL, Agile, and ITSM trends.

• Ensure practices comply with standards and internal policies.

Key Requirements:

• Over 10 years of experience in ITIL processes.

• Proven experience in implementing ITIL practices.

• Strong understanding of Agile methodologies.

• Fluency in French and English (mandatory).

• Experience with ITSM tools.

• Experience in change management.

Nice to Have:

• Experience with cloud-based ITSM solutions.

• Understanding of DevOps practices.

Other Details:

• Location: Remote.

• Start Date: ASAP.