IT Workplace

Location: São Bernardo do Campo-SP, Brazil

Onsite Requirement: 5 days per week.

The primary focus of the IT Support role is to assist local IT operations while acting as a liaison with the global support team. This position aims to maintain efficient functionality of end-user technology and ensure that issues are resolved promptly.

Main Responsibilities:

• Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals.

• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.

• Manage local stock and coordinate storage activities to ensure accurate asset tracking and availability.

• Act as onsite support for the technical room, providing basic server and networking assistance under remote team guidance.

• Coordinate with global AZ Tech teams for seamless integration and issue escalation.

• Troubleshoot and resolve first-level hardware or connectivity issues as required.

• Coordinate with Lenovo for end-to-end resolution of hardware issues.

• Assist with password management for BitLocker, BIOS, and related issues.

• Handle incident management and troubleshooting for software and network issues.

• Assist in software packaging for AVC/AMC.

• Support AGN services including SD-WAN, WiFi, LAN, and VC during outages, upgrades, and refreshes.

• Aid in IT onboarding processes by activating licenses and IT services when self-service fails.

Key Requirements:

• Experience with end-user support for hardware and software technologies.

• Basic understanding of server and networking support.

• Strong troubleshooting skills for hardware and connectivity issues.

• Ability to manage hardware stock and asset tracking effectively.

Nice to Have:

• Familiarity with software packaging processes.

• Experience with SD-WAN and connectivity services.

• Knowledge of password management systems like BitLocker.

Other Details:

This role demands active onsite participation in São Bernardo do Campo, where the consultant will be integral to IT support operations, ensuring efficient functionality of technology used within the organization.