IT Support Consultant (part-time – 2 days a week in the Brussels office)

Summary: This role is focused on providing hands-on support for end-user workplace technology and managing local IT assets, while ensuring seamless collaboration with global tech teams.

Responsibilities:

• Provide hands-on support for end user workplace technology, including laptops, thin clients, and peripherals.

• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.

• Manage local stock and coordinate storage activities, ensuring accurate asset tracking and availability.

• Act as onsite support for the technical room, providing basic server and networking assistance under remote guidance.

• Coordinate with global teams to ensure seamless integration and escalation of issues as needed.

• Support ad hoc IT needs, including troubleshooting and resolving first-level hardware or connectivity issues.

• Account creation and troubleshooting.

• Travel to the 2nd site for server room management.

• Provide support for IT related change communication.

Key Requirements:

• Experience in providing helpdesk or IT support services.

• Proficiency in hardware troubleshooting and configuration.

• Familiarity with local asset management and tracking practices.

• Basic understanding of server and networking support.

Nice to Have:

• Experience with account management and creation.

• Knowledge of IT change management processes.

• Ability to communicate technical issues to non-technical staff.

Other Details:

• Location: Brussels

• Onsite Requirement: 2 days per week with potential for increase.