IT Operations Team Coordinator (Network Support Team)

PROJECT INFORMATION:

Industry: IT

Cooperation: long-term

Type of assignment: B2B

Start: January/to determinate

Working hours: 12:00-21:00 (continuous work 4 days on/2 days off)

ROLE DESCRIPTION:

Network Support Team Coordinator will be responsible for co-managing the day-to-day operations of the Network Factory Team (ca. 20 people), providing a service for the customers.

RESPONSIBILITIES:

• Organizing, coordinating, and monitoring tasks with day-to-day operations in Network Area.
• Being responsible for the high quality and timeliness of tasks delivered by the teams.
• Building and maintaining good relations within the teams, as well as ongoing support and motivation of all team members.
• Being responsible for new joiners’ onboarding and ongoing competency development of all teammates.
• Being responsible for continuous service improvements and optimization.
• Cooperating with internal and external customers, as well as responding to escalations.
• Collaborating with stakeholders within the company as a part of multiple projects, changes, and improvements.

REQUIREMENTS:

• Communicative English and Polish language (spoken and written).
• Solid knowledge of ITIL processes.
• Solid knowledge of systems and solutions supporting the Networking area.
• Good communication and interpersonal skills and ability to manage relations with teammates, customers, and other stakeholders

Nice to have:

• IT-related education completed or in progress
• Experience in managing/coordinating IT operations