IT Analyst

Want to make an impact? We offer that

Due to continued growth, we are currently hiring a IT Analyst to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.

Are you intrigued? Do you want to learn more?

A snapshot of your key responsibilities as IT Analyst would be:

• Review and assess Service Transition documentation submitted by project teams.

• Oversee and coordinate IT aspects.

• Design and maintain business process flows using Microsoft Visio.

• Perform administrative tasks in Active Directory and Azure AD.

• Build dashboards, run queries, and create insightful reports.

• Manage and resolve incidents and fulfilment requests through ServiceNow.

• Participate in and coordinate User Acceptance Testing (UAT).

Key Requirements:

• Experience in IT operations or service management roles

• Strong working knowledge of ServiceNow.

• Familiarity with Active Directory and Azure AD administration.

• Proficient in Microsoft Visio.

• Experience with data reporting and dashboard creation.

• Understanding of IT service transition and user lifecycle processes.

Nice to Have:

• Exposure to User Acceptance Testing (UAT).

• Experience in change enablement.