Global IS Operations Manager Corporate

• Industry: automotive.
• Start: ASAP.
• Contract: B2B, 6 months, but with the possibility for long-term cooperation.
• Hybrid from Kraków (2 days per week).
• Project language: English.
• Recruitment process: 2 interviews.

About the role: we are looking for a Global IS Operations Manager Corporate, who will oversee IS support and application maintenance, ensuring system performance and reliability.

RESPONSIBILITIES:

• Support and Maintenance Activities:
• Managing standard service requests and providing level 2 support (level 1 handled by Help Desk), alongside conducting corrective maintenance (level 3).
• Piloting AMS contracts and overseeing various related activities.
• Monitoring system KPIs to anticipate issues and optimizing license usage as part of preventive maintenance.
• Executing small-scale evolutions (<10 man-days per change) by conducting business analysis, deploying updates, and measuring the actual value delivered.
• Coordinating release management to ensure smooth deployment of system changes in collaboration with project leaders and managers.
• Management Responsibilities:
• Supporting the team in problem-solving by guiding and orienting them effectively.
• Managing knowledge by ensuring the implementation and continuous improvement of standards and enhancing team skills.
• Monitoring KPIs related to security and quality to ensure compliance and performance.
• Leadership and Collaboration:
• Managing the IS Support & Applications Maintenance team for assigned domains to ensure optimal performance, availability, and reliability across business groups.
• Collaborating closely with D&IS teams and business stakeholders to integrate, implement, and support applications within the assigned scope.
• Monitoring application usage and performance, identifying areas for improvement, and ensuring adherence to agreed-upon KPIs and SLAs.
• Being accountable for managing standard requests, corrective actions, and small evolutions in the application landscape.

REQUIREMENTS:

• Master’s degree in IS or Engineering School with IT specialization or equivalent.
• At least 7-10 years of experience in functional domain, with managerial role.
• Corporate domain experience: Finance (Treasury, Reporting, Accounting; …), HR System (SAP Success Factor, Payroll, T&A systems), Legal, Purchasing.
• Proven track record in managing application support and operations at a global level.
• Experience with IT service management frameworks (e.g., ITIL).
• Knowledge of enterprise applications, systems integration, and business processes
• Familiarity with cybersecurity principles and practices in the context of enterprise applications.
• Customer-centric, “go & see” mindset to understand problems and deep-dive when necessary.
• Leader (for his team and transversally), organized.
• Able to work with multicultural teams (esp. India).
• Very good English.

Nice to have:

• French proficiency.

NEXT STEPS:

1. Interview with our Recruiter.

2. The rest of the process specific for the project itself - in this case:  2 online interviews.

WE OFFER:

• Challenging international projects in a International business culture.
• Attractive remuneration in the B2B model depending on your competencies and experience.
• Transparently built relations.
• Medicover card, Multisport card.