Document/Customer Communication Management (CCM) Specialist

Introduction & Summary:

We are seeking a highly skilled Document/Customer Communication Management (CCM) Specialist. The ideal candidate will possess expertise in XML data structures and JavaScript for effective dynamic content handling. A collaborative approach and strong attention to detail are essential to ensure optimal configuration and lifecycle management of communication templates.

Main Responsibilities:

• Configure rules, logic, and layout using GUI and JavaScript within the Thunderhead/Smart Communications platform.

• Collaborate effectively with Batch Integrations to ensure XML structures and transformation logic meet project requirements.

• Implement template lifecycle management, ensuring adherence to CCM best practices.

• Contribute to Agile development processes to enhance efficiency and effectiveness.

• Maintain high standards in formatting and logic rules, especially under deadline pressures.

Key Requirements:

• Proven experience with Thunderhead/Smart Communications, including Business Content Studio, Business Object Studio, and Admin. or other similar CCM Tool.

• Strong knowledge of XML data structures and transformation logic.

• Proficiency in JavaScript for dynamic content handling.

• Experience with Agile development methodologies.

• Ability to communicate clearly with both technical and non-technical stakeholders.

• Attention to detail and the ability to work under pressure.

Nice to Have:

• Experience with or willingness to learn Papyrus Designer and its DOCDEF language.

• Familiarity with Customer Communication Management (CCM) concepts.