Data Analyst for Billing Team

Rate: 90–110 PLN/h (depending on experience)

FTE: full-time Location: Warsaw (hybrid model – 2 days per week in the office on Domaniewska street)Start: ASAP (max with a 1-month notice period)Length of assignment: 24 months + possible extensionsType of contract: B2B

Role Overview

The Billing Consultant is responsible for maintaining accurate billing practices, ensuring that invoices reflect true service consumption while addressing the needs and queries of customers. This role demands a strong analytical mindset, exceptional communication skills, and a customer-focused approach to problem-solving. Ideal candidates should have around 4-6 years of experience in the field, with the ability to work with complex information and systems.

Main Responsibilities:

·       Ensure all invoices are accurate and reflect the true service consumption and contractual terms, minimizing errors and discrepancies.

·       Customer Perspective: Approach billing from the customer's point of view, crafting clear and understandable invoice narratives that are easy for customers to interpret.

·       Complex System Familiarization: Develop an in-depth understanding of intricate systems related to service consumption calculations and billing workflows.

·       Preparation and Issuance: Prepare and dispatch invoices based on current operational agreements and conditions, ensuring timeliness and compliance with established procedures.

·       Customer Support: Provide timely and informative support to customers regarding billing queries, payment issues, and general questions about their invoices.

·       Complaint Handling: Address and resolve invoice-related complaints with professionalism and efficiency, aiming for customer satisfaction and process improvement.

·       Billing Tools and System Improvement: Participate actively in the development of enhanced billing tools and systems, contributing insights and user feedback from daily operations.

·       Process Optimization: Suggest and implement process improvements to increase quality, reduce time consumption, and streamline billing operations.

Key Requirements:

•  Around 5/6 years of experience

• Strong analytical skills and high attention to detail

• Excellent communication skills, both written and verbal, with an ability to convey complex information in a customer-friendly manner

• Ability to quickly learn and work with complex information and systems

• Customer-focused mindset with a proactive approach to problem-solving

• Capacity to handle complaints and challenging situations professionally

• Team player with a willingness to contribute to the continuous improvement of processes and systems

• Personal Attributes Detail-oriented and thorough

• Empathetic and customer-centric Analytical and solution-driven

• Open to change and process improvement

• Scandinavian language is nice to have

• Experience will billing and ERP systems: OPUS or other

• Very good knowledge of Excel – expert in that

• Working with Scandinavian Clients