Business System Implementation Officer

Project Overview

We are seeking two Business System Implementation Officers to join our Facilities Department – Business Solutions & Improvements team, supporting the ongoing Integrated Facilities Management System (IFMS) implementation project.

This role plays a key part in ensuring the system’s successful execution across all project phases, focusing on solution validation, process alignment, and integration oversight. The selected candidates will work closely with internal stakeholders and external vendors to ensure the IFMS solution meets business and technical requirements.

Role Summary

The Business System Implementation Officer will assist in the implementation and quality assurance of the new IFMS platform, ensuring seamless configuration, testing, and integration. The role requires strong technical knowledge, particularly in IBM TRIRIGA/MREF, and the ability to validate vendor deliverables, identify system gaps, and support user acceptance testing (UAT).

Main Responsibilities

• Collaborate with the Business Development & Solutions Manager to track deliverables, validate scope, and coordinate project documentation.

• Represent internal business requirements during design and system review sessions.

• Document and monitor project risks, issues, and decisions across the lifecycle.

• Review vendor functional and technical documentation to ensure alignment with business requirements.

• Validate workflows, configurations, and integrations against TRIRIGA capabilities.

• Review integration logic between TRIRIGA and enterprise platforms such as HRMS, Oracle, Payroll, and Azure AD.

• Participate in workshops to validate requirements and design outputs.

• Support test plan reviews, milestone tracking, and configuration sign-offs.

• Assist in preparing user guides, training materials, and system SOPs.

• Liaise with business leads, subject matter experts, and IT teams to consolidate feedback.

Key Requirements

• Bachelor’s degree in IT, Facilities Management, Business Administration, or a related field.

• 5–10 years of experience in system implementation, business process analysis, or enterprise software projects.

• Strong functional and technical understanding of IBM TRIRIGA/MREF, including workflows, data models, and integrations.

• Proven experience in vendor coordination, testing, and rollout support for large-scale systems.

• Ability to validate system configurations against business requirements.

• Strong understanding of enterprise integrations (HRMS, Oracle, Payroll, Azure AD).

• Excellent analytical, communication, and documentation abilities.

Nice to Have

• Previous experience in facilities management, asset management, or real estate technology projects.

• Familiarity with enterprise architecture principles and system testing methodologies.

Other Details

• Duration: 2 years contract with direct employment

• Positions: 2

• Location: On-site within the UAE