Application Support Engineer

Job Description: Application Support Engineer

Notice Period: Immediate Joiners only
Shift Timings: 11 to 8 PM or 12 to 9 PM

 Years of Experience: 3 to 6 Years

Job Description:
 

Position Overview:
We are seeking a dedicated Application Support Engineer to join our team in Bangalore. The successful candidate will play a vital role in ensuring the efficiency of our operations through effective ticket management and collaboration with cross-functional teams.

Key Responsibilities:

• Follow up on ticket submissions and manage tracking systems to ensure prompt issue resolution.

• Initiate analyses and work with diverse teams, including Developers, Business Analysts, and Architects, to implement fixes for reported issues.

• Document processes and operational modes related to daily functions, ensuring all information is accurately captured.

• Record actions and updates in relevant tracking tools such as Salesforce and Confluence.

Key Requirements:

• Functional expertise in Asset Management and a deep understanding of product manufacturing processes and investment fund distribution.

• Strong IT and Data skills, particularly in SQL, data modeling, and project management methodologies.

• Knowledge and experience with support activities.

• A minimum of 3 to 6 years of relevant work experience is preferred.

• A blend of technical and functional skills will be highly advantageous.

• Salesforce knowledge is a mandatory (Modules – CRM, IM Library, Product management)

• L1-L2 support role with Knowledge on Asset and Wealth Management as a mandatory skill set