Application Support Analyst - L1 & L1.5

Summary

The Application Support Analyst plays a crucial role in providing first-level support for a diverse portfolio of applications, ensuring that security and access protocols are maintained effectively across the organization.

Main Responsibilities

The core duty of the Application Support Analyst includes providing level 1 support on various applications.

• Provide level 1 support on applications such as Monday.com, MIRO, AODocs, Google sites, Keepek, Labware, and Drupal.
• Create, modify, and deactivate user accounts across various applications.
• Assign and review role-based access, ensuring the implementation of least privilege principles.
• Implement and enforce security policies aligned with regulatory standards.
• Conduct periodic access reviews and segregation of duties checks.
• Prepare audit logs and compliance reports for internal and external stakeholders.
• Support audit teams during security assessments.
• Investigate unauthorized access attempts and escalate incidents as necessary.
• Perform risk analysis and recommend corrective actions.
• Collaborate with IT, business units, and compliance teams to align access with organizational requirements.

Key Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• ITIL certification.
• Familiarity with web applications including Monday.com, MIRO, AODocs, Google sites, Keepek, Labware, and Drupal.

Nice to Have

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience in ITSM processes such as Incident, Problem, and Change Management.

Other Details

This position is based in Pune, offering a hybrid working model with 3 days in office. It requires 24x7 shift work to accommodate 'Follow the Sun' hours for US, EU, and Asia.