Summary

The Application Support Analyst is tasked with providing user support for a variety of applications within a hybrid working context, ensuring efficient incident management, troubleshooting, and adherence to security policies.

Main Responsibilities:

• Provide level 1 support on a portfolio of applications including Monday.com, MIRO, AODocs, Google sites, Keepek, Labware, and Drupal.

• Create, modify, and deactivate user accounts across applications.

• Assign and review role-based access ensuring adherence to the principle of least privilege.

• Implement and enforce security policies in line with regulatory compliance.

• Conduct periodic access reviews and segregation of duties checks.

• Prepare audit logs and compliance reports for stakeholders.

• Support audit teams during security assessments.

• Investigate unauthorized access attempts and escalate incidents appropriately.

• Perform risk analysis and recommend corrective actions.

• Collaborate with IT, business units, and compliance teams to align access with organizational requirements.

Key Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 2-4 years of experience in support of web applications.

• ITIL certification.

Nice to Have:

• Familiarity with various WEB applications like Monday.com, MIRO, AODocs, etc.

• Excellent verbal and written communication skills.

• Experience with ITSM - Incident, Problem, Change Management.

Other Details:

Location: Pune. Working Model: Hybrid (3 days in the office, 24x7 rotational shifts following the sun hours).