Application (Basic) Support Analyst - L1 & L1.5

Summary:

The Application (Basic) Support Analyst - L1 & L1.5 plays a crucial role in providing support for a range of applications. This position primarily focuses on incident management, troubleshooting, and ensuring the proper management of user access, contributing to the overall security and functionality of the applications.

• Location: Pune, Maharashtra, India

• Working Model: Hybrid (3 days in-office)

• Shift: Monthly rotational shifts following US, EU, and Asia hours.

Main Responsibilities:

• Provide Level 1 support for applications like Monday.com, MIRO, AODocs, Google Sites, Keepek, Labware, and Drupal.

• Create, modify, and deactivate user accounts across multiple applications.

• Assign and review role-based access while ensuring least privilege principles are adhered to.

• Implement and enforce security policies in accordance with regulatory guidelines.

• Conduct periodic access reviews and checks for segregation of duties.

• Prepare audit logs and compliance reports for stakeholders.

• Assist audit teams during security assessments.

• Investigate unauthorized access attempts and escalate incidents as necessary.

• Perform risk analysis and recommend corrective actions.

• Collaborate with IT, business units, and compliance teams to align access with organizational needs.

Key Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 2 - 4 years of functional technician experience.

• ITIL certification.

Nice to Have:

• Familiarity with WEB applications like Monday.com, MIRO, AODocs, Google Sites, Keepek, Labware, and Drupal.

• Excellent communication and interpersonal skills.

• Strong ability to work both independently and in a team environment.

• Knowledge of ITSM practices in Incident, Problem, and Change Management.

Other Details:

This position offers a hybrid working model with monthly rotational shifts catering to global business hours. Ideal candidates should exhibit strong technical support skills while ensuring security compliance across various applications.