Technical Support Engineer

Egnyte Poland

Poznań

Type of work

Undetermined

Experience

Mid

Employment Type

Permanent

Operating mode

Remote

Egnyte Poland

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 + organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

Company profile

Tech stack

English

advanced

Linux

advanced

Directory Services

advanced

Network Protocols

advanced

Virtual machines

regular

Microsoft Windows Server environments

regular

Python

junior

Powershell

junior

API

nice to have

Job description

Online interview

Egnyte is a product-focused company, not a software outsourcing business. We build and maintain our flagship software used by companies like Red Bull and Yamaha. We help businesses navigate the complex world of content and data management. Egnyte provides customers with secure access to 100% of their business files from any device, regardless of where those files physically reside. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing costs and complexity.

Your day-to-day work:

Provide technical support to Egnyte's clients and partners
Provide support primarily via e-mail (from time to time also via phone and web conferencing tools)
Work effectively and professionally with users who span from IT, business users, partners and executives
Provide a workable solution that addresses client issues based on their use case
Master Egnyte's product capabilities and serve as the subject matter expert within the support organization
Work with Product Management, Engineering and Sales to effectively take issues to resolution
Participate in the testing of new and updated products and provide feedback
Write technical documents such as service and product FAQs, guides, and manuals

About You:

Previous experience in end-user application support
Strong technical skills, including but not limited to:
- Understanding of Directory Services including Microsoft ADS and Open LDAP
- Familiar with network protocols, services and tools and apply troubleshooting methods
- Good understanding of the Linux Operating System on the administration level
- Familiarity with Virtual Machine Environments (ie. VMware ESX, Microsoft Hyper-V)
- Experience with Microsoft Windows Server environments
- Familiarity with support tickets and knowledge-based systems
- Basic programming skills in Python and PowerShell scripting
- Experience with API will be a plus
Excellent customer engagement, presentation and communication skills
Fluency in spoken and written English and Polish

What we can offer you:

Attractive salary package based on skillset
Stock options
Your own Egnyte account with lifetime access to 1 TB of cloud storage
4000 PLN gross conference budget per person and additional 4 training days off each year
MyBenefit: you can choose a MultiSport card or gift cards every month
Private medical health care
In-house English classes