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  • Technical Support Engineer
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    Technical Support Engineer

    Poznań
    2 917 USDGross/month - Permanent
    Type of work
    Full-time
    Experience
    Senior
    Employment Type
    Permanent
    Operating mode
    Hybrid

    Tech stack

      IT Support

      advanced

      Tier

      advanced

      API

      advanced

      English

      advanced

      SQL

      advanced

    Job description

    Online interview
    Friendly offer

    Technical Support Engineer 

    • Location: Poznań, Poland 
    • Work model: Hybrid (1x/week in the office) 


    We're seeking a Technical Support Engineer to join FinTech company, where you’ll manage the end-to-end support for B2B customers - from pre-sales and integration help to post-sales assistance and analytics. Working closely with teams across the company, including Engineering, Infrastructure, Product Management, Sales, and Account Management, you’ll be part of a dynamic group that values learning, collaboration, and quality service. This role offers you the chance to support international customers using our platform, applying your analytical skills, creativity, and problem-solving abilities to resolve a variety of technical challenges.


    Responsibilities

    • Provide API support and troubleshoot technical issues across multiple support channels.
    • Offer timely, efficient, and professional responses to B2B customer inquiries.
    • Contribute to training materials and create both internal and customer-facing documentation.
    • Rotate on-call duties with other team members as needed.
    • Escalate incidents when necessary and track incidents opened with third-party providers.


    What We're Looking For

    • Minimum 3 years of experience as a Tier 2/3 Technical Support Engineer.
    • Strong knowledge of API calls, logs, and SQL.
    • Excellent communication skills with proficiency in both spoken and written English.
    • Experience managing tickets, routing, and maintaining high service levels according to SLAs and KPIs.
    • Proven experience supporting global and B2B customers.
    • Ability to understand and troubleshoot system/API/application flows and provide effective solutions.
    • Logical thinker with strong analytical and problem-solving skills.


    What We Offer

    • Career progression opportunities.
    • Contract of employment (B2B contract is not possible)
    • Wellbeing programs to support a balanced lifestyle.
    • Flexible scheduling with hybrid work options.
    • Access to e-learning platforms such as Udemy and Coursera for continuous learning.
    • A truly international environment with nearly 40 different cultures represented.
    • Inclusive, diverse work environment where every voice is heard.
    • A proactive, results-driven workplace.
    • A dynamic space where change is constant-ideal for those comfortable with evolving environments.
    • Opportunities to work on innovative concepts in a fast-paced, global-scale environment.
    • A collaborative, democratic workplace where you can shape your own success.

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    Informujemy, że administratorem danych jest EER POLAND z siedzibą w ZABRZU , ul. JAGIELLOŃSKA 46/6 (dalej jako "administ...more

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