2nd Line Analyst with German
Support
2nd Line Analyst with German
Poznań
Type of work
Undetermined
Experience
Junior
Employment Type
Permanent
Operating mode
Office
Tech stack
IT Support
Customer Support
Job description
Online interview
For our client, international IT company growing rapidly in Poland we are currently looking for a Second line Analyst, that will be responsible for German and English technical support in written and spoken form.
You will be resolving technical issues for clients and advising them where necessary.
You will be resolving technical issues for clients and advising them where necessary.
Responsibilites:
- Processing of incidents, requests and changes
- Providing 2nd level support in the field of IT including VPN, PKI (public key infrastructure), Metro Cluster
- Performing administration tasks including sharepoints and Active Directory Administration
- Providing Software Update – SCCM and other Tools
- Configuration of Internet Proxy
- Providing extended Office Support, especially Outlook
- Management of Mobile Device, Software package and FileShare
Requirements:
- Fluent German and English
- Pronounced technical affinity
- Very good knowledge of network environment, Windows (8 and 10), computer hardware
- Extended Office knowledge, especially Outlook
- Internet Proxy configuration
- Quick comprehension and analytical thinking
- Responsible and quality-conscious work
- Outstanding communication skills
Experience in the following areas will be in plus:
- Administration Sharepoints
- Active Directory Administration
- FileShare Management
- PKI Support: public key infrastructure
- Software Packaging
- Software Update – SCCM and other Tools
We offer various benefits such as:
- Private medical healthcare and cafeteria
- Competitive salary and annual bonus
- Extensive 1-month induction training fully paid
- Opportunity for development to technical or managerial careers
- Brand new and modern office within easy distance
- Home office opportunity and remote recruitment process due to Covid-19 situation
- Additional day off for birthday
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