Mainframe Senior Support Engineer

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.

We are currently looking for:

Mainframe Senior Support Engineer

Job location: Warsaw or remote

Job scope/summary:

The Mainframe Senior Support Engineer is responsible for delivering operational services to outsourcing accounts on time, on target with quality. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction. He/she works in close relationship with other teams and is under direct supervision by the team management.

We require:

• Expertise in one of the following disciplines
• z/OS Mainframes (LPAR concept, SYSPLEX concept)
• SMP/E
• Databases: Adabas, DB2, DBA or IDMS
• Storage management software and hardware - DASD and tape management, Catalogs, VSAM, DFSMS
• MiddleWare: IMS, CICS, MQ
• Mainframe Network
• Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications (MCSE, MCP, Oracle/MCDBA, DXC-UX, CCNA, CCNP, SNIA).
• Preferably 10+ years’ experience within IT Operations, infrastructure services support
• Minimum of 5+ years’ hands-on technical knowledge of the applicable technology platform
• Fluent in English language
• Excellent knowledge of IT Operations, infrastructure services support (Systems NT, UX, Storage, Backups, DB’s or Network management), operations monitoring and end user support.
• Excellent understanding of ITSM/ITIL processes

Job specifics/responsibilities:

• Collaboration & Relationship Building: Work closely with the Team Technology Lead, Account Support Team, and other support teams.
• Customer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes.
• Incident Management: Follow ITIL standards, proactively addressing service issues.
• Documentation: Maintain and update technical documentation and ensure compliance with internal standards.
• Quality & Compliance: Participate in quality and productivity projects, ensuring process compliance.
• Technical Support & Training: Provide technical consultation, training, and lead workshops. Keep up with mandatory training requirements.
• Troubleshooting & Problem Management: Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles.
• Change & Configuration Management: Implement and plan changes, participate in advisory boards, and maintain Configuration Management Database (CMDB).
• Project Management: Implement technical projects related to the responsible platform/technology.

Why would you join us?

We offer a job in heavily invested area, cooperating with inspiring people from across the world. A place where you can learn, work with experts, share your knowledge, have occasions to enjoy many activities suitable for our Employees and their lifestyles.

Additionally, you will receive an attractive employee benefits package:

• stable employment in an international company
• advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)
• flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)
• modern and conveniently located offices in Wrocław and Warsaw
• an onboarding buddy’s support to make you feel comfortable in our company from day one
• substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland
• life insurance package
• Multisport Card
• workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
• unlimited access to DXC University with courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
• access to a foreign language learning platform
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday)
• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• opportunity to join our numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility)
• DiXi Cool activities: trips, sports and wellness events, discounts for cultural events

Send us your CV! We are looking forward to speaking to you!