Configuration Technician

The Company DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, Subway and Yankee Candle to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

As a Configuration Technician, you will be responsible for the configuration of systems before customers get the systems handed to them. You will be the final step between the installation and delivering a perfectly configured system to the end user without exceptions.

Reporting To: Configuration Manager

📌 Location: Gliwice or Remote 🌐

Typical Duties and Responsibilities Include:

• Work systematically through your Configuration Tickets by priority
• Configure DTiQ systems, POS & Video Analytics
• Use your skills to configure the systems in a timely manner with a focus on quality and delivery
• Document the configuration in Zendesk clearly and concisely
• Complete QCs
• Hand off to the customer a perfectly configured system without exception
• Take incoming calls or make outgoing calls to the onsite technicians and assist remotely
• Collaborate with the Project Manager in the case of any defective parts, go backs or other items
• Identify potential process or documentation breaks and report them back to your supervisor for remediation
• Be self-driven with your workflow, but able to collaborate as part of a team to find common solutions to any problems which may occur
• Daily management of your tickets

Minimum Skills and Qualifications:

• Competent in Microsoft Office: Word, Excel, and Outlook
• Good verbal, written, and communication in English
• Well organized with systematic processes
• Ability to work with little supervision and track multiple tasks
• Very good knowledge of configuring cameras and network related hardware 

What we offer:

• Remote or hybrid work (office in Gliwice)
• Benefits (Luxmed, Multisport, group insurance)
• Work hours 9-17
• Employment contract/ B2B
• English lessons