Project Manager (AI projects)

Are you passionate about AI? Change the world of logistics with us at DPDgroup :)

We are seeking an experienced project manager to serve as a true business partner in leading AI projects at DPDgroup IT Solutions Poland.

Currently, we build and implement AI agents and data/ML solutions that support logistics operations, customer service, and process optimization.

Your main responsibility will be delivering AI projects end-to-end: from understanding the business problem and planning the solution, through leading the team (data/ML/engineering), to rollout and achieving measurable operational results within the Geopost organization.

We are DPDgroup IT Solutions, a network member of Geopost, the market leader in parcel delivery and e-commerce solutions. Geopost operates in 49 countries across all continents through its network of expert delivery brands, including DPD, Chronopost, SEUR, BRT, Speedy, and Jadlog. DPDgroup IT Solutions was established in Poland in 2018. Our primary focus is on delivering solutions to support the global IT and Tech operations of the Geopost network.

Responsibilities:

• Leading projects related to AI agents (e.g., customer service, operations support, process automation) as well as data/ML initiatives in a logistics environment

• Translating business needs (operations, sales, customer service, IT) into concrete roadmaps, requirements, and a product backlog

• Defining goals, KPIs, and success metrics for AI solutions (e.g., reduction in handling time, improvement of delivery SLA, contact automation, operational savings)

• Planning and coordinating the work of teams: automation engineers, software engineers, analysts, testers, and logistics domain experts

• Managing the entire project lifecycle: discovery, PoC/MVP, pilot, scaling, maintenance, and continuous optimization

• Managing risks in AI projects (data availability and quality, model complexity, integrations, business-side changes)

• Structured communication with stakeholders: statuses, decisions, priorities, presenting results and recommendations at the business level

• Co-creating standards for running AI/ML projects within the organization (processes, artifacts, best practices)

• Close collaboration with logistics process owners in defining use cases, A/B tests, and rollouts

Requirements:

• Minimum 3-5 years of experience as a Project Manager / Product Manager / Tech PM in IT; experience with AI, data, ML, or analytics projects is a plus

• Very good verbal and written communication skills (Polish and English - working in an international Geopost environment)

• Hands-on experience delivering projects end-to-end: from needs analysis, through delivery, to implementation and impact measurement

• Good understanding of AI/ML fundamentals (e.g., traditional ML models, NLP, LLMs, agentic AI, workflows leveraging language models) - you understand limitations, data dependencies, and the model lifecycle, and you are genuinely curious about the latest developments in AI, actively follow emerging trends, tools, and approaches, and continuously explore evolving market best practices to apply them pragmatically in real-world projects

• Ability to work with technical teams (Data science, ML engineering, AI architecture, Software engineering) and ask the right technical questions, without the need to code independently

• Experience working with business stakeholders - gathering requirements, running workshops, managing expectations, prioritization

• Familiarity with project management tools (Jira or similar) and experience working in agile methodologies (Scrum, Kanban)

• Advantage: experience in logistics, e-commerce, last-mile delivery, or related companies (e.g., parcel delivery, fulfillment)

Nice to have

• Experience working with AI agents (e.g., chatbots, voicebots, employee copilots, ticket automation)

• Experience in international organizations or complex corporate structures

• Familiarity with basic tools: ticketing systems (e.g., Zendesk), analytics/BI tools, MLOps platforms - considered an advantage

We offer:

• Participation in AI projects at one of the largest logistics players in Europe, with real impact on operations and the experience of millions of users

• Opportunity to work on modern solutions (LLMs, AI agents, data/ML) in close collaboration with business stakeholders

• Real influence on shaping the AI project delivery process and standards within the organization

• Work-life balance: flexible hours and a hybrid service delivery model - twice a week for the Warsaw area

• Annual evaluation meetings

• A friendly Buddy to guide you through the onboarding, further training, and career opportunities 

• Training possibilities for personal development after completing the onboarding period (3 months)

• Space to implement your own ideas 

Other amenities, such as: 

• Fitness card (Benefit Multisport) 

• Private health care (EnelMed) 

• An open and casual company culture filled with internal events (Yearly event, Christmas party)

• The opportunity to quickly develop professionally on projects in Europe and all over the world 

• Employee Referral Program 

Recruitment Process 

• Interview with a recruiter (45 min, MS Teams) 

• Technical interview with Team Leader and AI Portfolio Manager (60 min, MS Teams) 

• Open Day (3 hours at our office