Senior Technical Support Agent

• Position: Senior Technical Support Agent

• Type of contract: B2B

• Mode of work: full remote, based in Hungary

Our client is a high-growth, US-based FinTech SaaS platform backed by top-tier Silicon Valley investors. They provide an industry-leading solution that automates complex financial operations and incentive structures for global enterprises. They are looking for a technically-minded Support Engineer to act as a bridge between their customers and the core engineering team.

The Role In this role, you will be the highest level of technical escalation. You won’t just be answering tickets; you will be “diving into the engine” – reading application code, debugging complex data issues in SQL, and identifying bugs in a Python/Django environment. This is a perfect role for someone with a developer’s mindset who enjoys troubleshooting and problem-solving.

Key Responsibilities:

• Deep-Level Troubleshooting: Investigate complex technical issues escalated from the frontline support team, using logs, database queries, and code analysis.

• Code Debugging: Read through Python/Django backend code and React frontend code to identify the root cause of unexpected behaviors.

• Database Investigations: Write and execute complex SQL queries to analyze data inconsistencies and perform necessary data corrections.

• Strategic Communication: Translate technical findings into clear explanations for customers and actionable bug reports for the Product Engineering teams.

• Product Improvement: Identify patterns in support cases to advocate for product enhancements and improved internal tooling.

• Knowledge Sharing: Create and maintain technical documentation and “runbooks” to help scale the support organization.

Required Qualifications:

• Experience: 3+ years in a highly technical role (Technical Support Engineering, Application Support, or Junior/Associate Development).

• Technical Skills: * Ability to read and understand Python and/or JavaScript code.

  • Strong proficiency in SQL (analyzing complex relational databases).

  • Experience with web technologies and debugging via Browser Developer Tools.

• Problem-Solving: A “detective” mindset – you enjoy digging through logs and code to find the “why” behind a problem.

• Communication: Exceptional English skills, with the ability to explain complex technical issues simply and empathetically.

• Adaptability: Comfort working in a fast-paced, remote-first environment across different time zones.

Nice to Have:

• Experience with Django or React frameworks.

• Familiarity with tools like Datadog, Kibana, or Sentry.

• Background in FinTech, Accounting, or Compensation systems.

Perks & Benefits:

• Competitive Salary: Attractive base pay with performance bonuses.

• Remote Flexibility: 100% remote work environment with a flexible schedule.

• Health & Wellness: Comprehensive medical/dental coverage and dedicated “recharge” days.

• Professional Growth: Stipends for learning and development to help you grow toward Senior Support or Engineering roles.

• Premium Setup: High-end hardware and a budget for your home office.