Ruby on Rails Engineer (Product/Support)

Do you care about making an impact on sustainability?

Help consumers and brands better understand their environmental impact and make better choices for the planet! 🌎

This role sits at the intersection of engineering, product, and client interaction. You will work in a dynamic, ticket-driven environment where priorities shift based on real usage, incidents, and business needs.

What you’ll do:

• Handle and triage incoming client requests (Jira, Slack, calls)

• Investigate and resolve incidents across the full stack (backend, frontend, integrations)

• Work on production issues - from quick fixes to deeper root-cause analysis

• Collaborate with Product and Customer teams to understand and address user needs

• Implement small improvements and fixes independently

• Contribute to improving incident handling and support processes

• Participate in on-call rotations and ensure system reliability

• Provide technical input on feasibility and impact of client requests

Tech stack:

• Ruby on Rails (monolith)

• Hotwire / Turbo

• AWS

• Docker

• GitHub Actions (CI/CD)

• PostgreSQL

• Datadog

What are we looking for? 🎯

• 5+ years of experience with Ruby on Rails

• Strong experience working with production systems

• Excellent debugging and problem-solving skills

• Ability to work across the stack (backend, integrations, basic infra)

• Strong ownership and communication skills

• Comfortable working in a dynamic, reactive environment

Nice-to-have:

• Experience in support / maintenance / -like roles

• Familiarity with monitoring tools (e.g. Datadog)

• Experience with AWS

What you get:

• Real impact on system stability and client experience

• High ownership and autonomy in decision-making

• Exposure to a wide range of technical challenges

• Close collaboration with product and client-facing teams

• Opportunity to deeply understand how the system behaves in production

• A role suited for engineers who enjoy problem-solving over repetitive feature delivery

It is not the best fit if:

• You are looking for a purely feature-driven role with long-term, predictable roadmaps

• You get frustrated by frequent context switching or changing priorities

• You expect a clean, well-structured codebase with minimal technical debt

Sounds like a fit? Let’s talk! 🚀