IT Operations Specialist

Imagine a group of fascinating people… who spend time at work creating the product they absolutely love. Imagine empowered tech freaks for whom the team equals comrades. Imagine tremendous professionals and geeks who like, support, and respect each other. 

See yourself in that picture? Well, hello there! We’re Displate, the XXI-century metal posters makers. Displate.com is home to artworks from thousands of independent artists and the biggest brands on this planet, like Marvel, DC, Star Wars, Blizzard, NASA, Iron Maiden, CyberPunk, The Witcher… you name it.

As an IT Operations Specialist at Displate (on-site position), you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This includes managing and supporting hardware, software, and network systems to maintain optimal performance and security. As an IT Operations Specialist, you will have plenty of opportunities to be a superhero for Displate every day.

We're hungry for talents like you!

What will you do?

• Provide L1 technical support and handle user service requests and issue reports.
• Administer IT equipment (computers and accessories) and maintain audio & video equipment.
• Grant and revoke accesses for users according to the policies.
• Prepare user manuals.
• Troubleshoot and resolve technical issues promptly to minimize downtime.
• Manage user accounts, permissions, and IT assets.
• Ensure data security and compliance with relevant regulations.
• Collaborate with the IT team to implement and upgrade systems.
• Provide technical support and training to staff as needed.

General expectations

• Proficiency in using the Microsoft Windows and macOS operating systems
• Proficiency in using office applications (Microsoft Office and Google Workspace suite)
• Knowledge of Outlook365 or any other Microsoft enterprise solutions
• Experience with Jira or any other issue management system
• Experience in helpdesk, IT administration roles, or at least any other customer service role
• Able to comfortably communicate in English (written and spoken) - B2 or higher
• The role demands to be at least 4 days a week in the office (home office max 1 day a week)

Nice to have

• knowledge of Active Directory
• familiarity with Linux operating systems
• any experience with computer networks or networking hardware (servers, disk arrays, switches, firewalls, etc.)

What else have we got others probably don't?

🏅 Recognized by Forbes' as one of the most valuable e-commerce companies in Poland

❤️ Ranked as “Digital Champion CEE” in 2021 & 2022

🎁 Working in super fast and developing environment, as for now we have over 230 official collections in our catalog, straight from Star Wars, Netflix, Warner Bros., NASA, CD Projekt RED, or even FC Barcelona. 

🏅 Sold over 10.5 million Displates in over 50 countries!

📖 A truly socially responsible community - we’re diving into new environmental initiatives across the world

❤️ We’re a people first company, we're organising charity events for people in need

📍 Trips to our manufacture - trust us that's a life-changing experience to see how exactly Displates are made! Your own welcome Displate for FREE + discounts for all the rest of Displates

🎲 Winter swimming, boardgames, soccer... We are always willing to consider new or different ideas!

Perks? All on us!

⚕️ Private healthcare plan + life insurance - we’ve got your back!

🏅 Sportscard - get up from your desk and go swimming!

🗣️ Free English classes

🏖️ 20/26 days of paid holiday

📖 Training budget - your skillset matters here.

👋 Team building budget - never too much socializing.